Shipping & Returns - Old
Free shipping- Domestic orders over $100 automatically receive free USPS Standard Shipping
USPS Standard Shipping - $12 flat rate includes insurance for the full subtotal of order, 7 business days for delivery, please include 1 additional day for processing the order
UPS Ground- 1-2 days if you're located in CA, and 3-5 business days if you're in another state, please include 1 additional day for processing the orde
UPS 3-Day Select- 3 business days, please include 1 additional day for processing the order
UPS 2-Day Air- 2 business days, please include 1 additional day for processing the order
UPS Next Day Air Saver- 1 business day, delivery by 3:00pm, please include 1 additional day for processing the order
UPS Next Day Air- 1 business day, delivery by 11:00am, please include 1 additional day for processing the order
UPS Next Day Air Early AM- 1 business day, delivery by 8:30am, please include 1 additional day for processing the order
UPS International- options vary, price depends on location and weight of goods
*For any International shipments once a package crosses the boarder, we are no longer able to track it from our end, so please call your local post office with the tracking number to see if they can provide you with additional information.
All international customers are responsible for the duties and taxes on their shipment. We value all our packages at the amount you paid for them to insure them properly, so we have no control over the amount of duties and taxes that get charged on each shipment.
Item(s) must be in original unused condition, and all tags, cards, boxes and/or pouches must be included with your return.
You can return items by emailing firstname.lastname@example.org. In the email please include your name, order number, and the items you'd like to return. Upon your request, we will provide a return form and address. Once you receive this, please print out the form and place in the return package.
Customers are responsible for return shipping charges.
Your order will be refunded within 1 to 2 days of arriving at our studio. We’ll be in touch via email with an update on your refund. Refunds will be credited back to your original method of payment. Unfortunately, at this time we cannot accommodate exchanges.
We are unable to accept returned items that were purchased through our third-party vendors.
Any unauthorized returns (including returns without a Return Form), undelivered packages, or returns postmarked after thirty (30) days of receipt by the customer, will be refused and the item(s) returned to sender.